Job Overview:

The Customer Service Associate is responsible for working with customers, answering telephone inquiries concerning product, general housekeeping, maintaining products and merchandising displays in their departments.

Required Accountabilities:

  • Write up customer orders using POS system in compliance with store policies and procedures
  • Assist customers with product selection and invoicing
  • Represent the company in a professional manner and ensure that the contractor and retail customer is treated with the utmost respect and courtesy
  • Keep merchandise displays fresh and attractive in appearance
  • Become familiar with all the products sold in your department
  • Ensure that products on sale or promotion are properly identified and tagged before the sale and removed afterwards
  • Be observant of customers who appear to be acting in a manner suspicious in relation to store theft and report such activity to your supervisor
  • Be professional, friendly, courteous and helpful to all customers and staff
  • Be prepared to work in other departments as required
  • Assume other duties and responsibilities as assigned by the Store Manager

Job Requirements:

  • Strong interpersonal and computer skills, Sales Skills
  • Strong desire to build professional relationships with members of the industry including customers and vendors where required
  • A background in the construction industry, retail and/or sales is an asset
  • Flexibility in work schedule to meet the demands of the store and management
Job Category: Customer Service
Job Type: Full Time
Job Location: 3955 Quadra St Victoria BC

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