Customer Service – Paint Specialty-$20-25/hr

Job Overview:

The Customer Service Associate is responsible for working with customers, answering telephone inquiries concerning product, general housekeeping, maintaining products and merchandising displays in their departments.

Required Accountabilities:

• Write up customer orders using POS system in compliance with store policies and procedures
• Assist customers with product selection and invoicing
• Maintain product price point and identity tickets on shelf displays and hooks
• Represent the company in a professional manner and ensure that the contractor and retail customer is treated with the utmost respect and courtesy
• Handling customer complaints in a positive and constructive manner
• Approve returns and issuing credit memos for returned goods in accordance with company policy
• Identify defective products with a return goods tag
• Be fully aware of all company policies and procedures, inventory, special order procedures and pricing policies
• Maintain all price and catalogue books relevant to your department
• Keep merchandise displays fresh and attractive in appearance
• Become familiar with all the products sold in your department
• Attend all training courses as requested by management in relation to store procedures, safety, products, sales meetings, etc.
• Ensure that products on sale or promotion are properly identified and tagged before the sale and removed afterwards
• Be observant of customers who appear to be acting in a manner suspicious in relation to store theft and report such activity to your supervisor
• Be professional, friendly, courteous and helpful to all customers and staff
• Be prepared to work in other departments as required
• Contribute to the implementation of lean manufacturing principles
• Assume other duties and responsibilities as assigned by the Store Manager

Job Requirements:

• Strong interpersonal and computer skills
• Strong sales, negotiating and conflict resolution skills
• Strong desire to build professional relationships with members of the industry including customers and vendors where required
• Action-oriented attitude and ability to adapt to a fast-paced environment
• Competitive edge
• A background in the construction industry, retail and/or sales is an asset
• Physically able to perform tasks that require prolonged standing, sitting and other activities that are necessary to perform job duties
• Physical ability to move large, bulky and/or heavy merchandise up to 50 lbs, repeatedly
• Flexibility in work schedule to meet the demands of the store and management

We offer:

• Wage $20-25/hour
• Health & Wellness Benefits package
• Employee Discount program
• Excellent training programs and career development opportunities
• Flexible hours
• A fun work environment!