Job Overview:

The Customer Service Associate is responsible for working with customers, answering telephone inquiries concerning product, general housekeeping, maintaining products and merchandising displays in their departments.

Required Accountabilities:

  • Write up customer orders using POS system in compliance with store policies and procedures
  • Assist customers with product selection and invoicing
  • Maintain product price point and identity tickets on shelf displays and hooks
  • Represent the company in a professional manner and ensure that the contractor and retail customer is treated with the utmost respect and courtesy
  • Handling customer complaints in a positive and constructive manner
  • Approve returns and issuing credit memos for returned goods in accordance with company policy
  • Identify defective products with a return goods tag
  • Be fully aware of all company policies and procedures, inventory, special order procedures and pricing policies
  • Maintain all price and catalogue books relevant to your department
  • Keep merchandise displays fresh and attractive in appearance
  • Become familiar with all the products sold in your department
  • Attend all training courses as requested by management in relation to store procedures, safety, products, sales meetings, etc.
  • Ensure that products on sale or promotion are properly identified and tagged before the sale and removed afterwards
  • Be observant of customers who appear to be acting in a manner suspicious in relation to store theft and report such activity to your supervisor
  • Be professional, friendly, courteous and helpful to all customers and staff
  • Be prepared to work in other departments as required
  • Contribute to the implementation of lean manufacturing principles
  • Assume other duties and responsibilities as assigned by the Store Manager

Job Requirements:

  • Strong interpersonal and computer skills
  • Strong sales, negotiating and conflict resolution skills
  • Strong desire to build professional relationships with members of the industry including customers and vendors where required
  • Action-oriented attitude and ability to adapt to a fast-paced environment
  • Competitive edge
  • A background in the construction industry, retail and/or sales is an asset
  • Physically able to perform tasks that require prolonged standing, sitting and other activities that are necessary to perform job duties
  • Physical ability to move large, bulky and/or heavy merchandise up to 50 lbs, repeatedly
  • Flexibility in work schedule to meet the demands of the store and management

We offer:

  • Wage $20-25/hour
  • Health & Wellness Benefits package
  • Employee Discount program
  • Excellent training programs and career development opportunities
  • Flexible hours
  • A fun work environment!


Job Category: Customer Service
Job Type: Full Time
Job Location: 3955 Quadra St Victoria BC

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