We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on our Point of Sale and computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.

This position requires the applicant to work on the premises.  It is not a remote position.

 

Responsibilities

  • Serve as the first point of contact for staff seeking technical assistance
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by staff
  • Walk the staff through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update staff on the status issue
  • Pass on any feedback or suggestions by staff to the appropriate person
  • Identify and suggest possible improvements on procedures

Requirements & Experience

  • At least 2 years of experience as a Help Desk Technician, or similar customer support role, in the public sector
  • Tech savvy with working knowledge of:
    • Windows Server 2012 R2
    • Apple OS X
    • Remote Desktop services
    • Network printing
    • Wireless networking
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • A certificate or degree in IT, Computer Science or relevant field
Job Category: Office
Job Type: Full Time
Job Location: 3955 Quadra St Victoria BC

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